Walton Residential Services – Leasing Agent


Job Title:   Leasing Agent

Department:   Walton Residential Services

Title of Immediate Supervisor:   Property Manager

FLSA Status:   Exempt  Non-Exempt

Salary:   Will be commensurate with experience


Summary: Under the broad supervision of the Walton Foundation Residential Services Housing Director and the direct supervision of the Property Manager, the Leasing Agent performs a variety of duties on HUD property sites of Walton Community Services. The primary responsibility of the Leasing Agent is to provide the highest quality of service to our customers at all times. Responsibilities include being a team member of Walton Community Services and assisting other personnel as needed.


  1. High School Diploma or GED.
  2. Ability to obtain CPO and FHC certification within18 months
  3. No felony convictions.
  4. Ability to perform physical demands of the job, including changing filters and other minor maintenance issues.
  5. Experience working with people with disabilities and senior citizens preferred.
  6. Customer Service experience required.
  7. Good problem solving skills and interpersonal skills.
  8. Must be able to perform general office duties. Computer skills required.
  9. Ability to multi-task.

Major Duties and Responsibilities:  

  1. Prioritizes work load and performs day-to-day office duties in an efficient and professional manner.
  2. Operate office in a professional manner while supervisors are unavailable.
  3. Gathers all information required for certification and re-certification of tenants. Verifies tenant information within the time limits per HUD guidelines.
  4. Sends out 120-, 90-, 60-, and 30-day notices as prescribed by HUD handbook.
  5. Performs move-ins and move-outs of residents on assigned properties.
  6. Completes calculations worksheet for initial move-ins and recertifications.
  7. Accepts applications and assists clients with forms as needed. Keeps a waiting list of potential residents according to HUD guidelines. Certifies potential residents as eligible according to HUD program criteria.
  8. Maintains good resident/guest relations

3= communications exhibit respect and concern for tenants, peers, and other team members. Respects the dignity and confidentiality of each tenant.

4= serves as a tenant advocate, coordinates care with the coordinator

5= participates in WCS-sponsored community activities or represents WCS in community activities.

  1. Receives and records rental payments as prescribed by policy.
  2. Completes and turns in all required reports to supervisor on time.
  3. Floats to other offices as necessary to offer coverage, to include tasks such as maintenance of tenant files; preparation of deposits, including tracking rent payments and notifying residents who have not paid their rent; receiving and relaying to maintenance incoming maintenance work orders; organizing and facilitating Resident Activities; scheduling community spaces and their maintenance and clean condition; assisting with the supervision of volunteers.
  4. Exhibits fiscal accountability through cost-effective use of time, materials, and other resources:

3= Plan and organizes assignments to consistently complete work by the end of the shift.

4= no incidental overtime

5= originates an idea implemented by management which saves money.

  1. Must have the ability to perform unit inspections at Move in, Move out and annualy.
  2. All other duties as assigned by the Property Manager and Residential Services Housing Director.

Essential Functions

  1. Americans With Disabilities Act Notice: External and internal applicants and incumbents who become disabled must be able to perform the essential job specific functions for their specific position with or without the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.
  2. Environmental Conditions: Work environment is pleasant and comfortable with some exposure to airborne infection, contagious diseases, and moving objects. May be exposed to the risk of blood-borne diseases through contact with residents under a wide variety of circumstances.
  3. Physical Demands: Must be able to perform simple maintenance tasks as necessary, e.g., changing filters, changing fire alarm battery, or using a plunger. Maximal physical effort required, normally dynamic in nature. Must be physically able to physically push a manual wheelchair while occupied and transfer a patient up to 180 pounds, should the need arise at a function or recertification. Must be able to stand and walk for prolonged periods of time. Must have the ability to stoop, crouch, kneel, bend, push, pull, and lift over 25 lbs on a regular basis. Must be able to coordinate hands/eyes/feet while working or assisting residents. Requires the ability to handle a variety of office equipment, control knobs, switches, cords, papers, etc. Must have the ability to use one hand for twisting or turning motion while coordinating the other hand with different activities. Must be able to differentiate between colors and shades. Must have clarity of vision at 20 feet or more to provide for the safety of residents and self.
  4. Aptitudes: Must communicate complex ideas and information in an organized, clear, and concise manner, both verbally and in writing. Must have the ability to learn new theories and techniques and integrate them with existing bodies of knowledge and experiences.
  5. Temperaments: Able to perform under stress when confronted with emergency, critical, or unusual situations. Capable of dealing with periodic cyclical workload pressures and levels of responsibility, required to make independent judgments without supervision. Able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria. Performs a variety of duties; often changing from one task to another of a different nature without loss of efficiency or composure. Perform job duties beyond giving and receiving instructions.
  6. Working Conditions: Must be able to work in a highly varied work schedule. Job requirements often include long or irregular work hours. Staff may be called upon to solve emergency problems at any time. Professional association and educational activities may demand extra time and travel.

Information Access

You may have access to designated folders as directed by your supervisor or manager.

You have rights to the following software applications as indicated below:

  • MS Office Suite: User Access
  • Outlook: User Access
  • PC Anywhere: User Access
  • Realpage Onesite: User Access
  • Tracs: User Access
  • Norton SystemWorks: User Access

Access is limited to the minimum information necessary to perform the duties outlined in this job description.  Access exceeding these parameters is subject to disciplinary action and civil sanctions.